Placing an Order
Placing an order at our online shop is easy. Use our search or navigation tools to locate your desired products. Once you have selected the required colour, size, flavour and/or quantity simply click on the "Add to Basket" button found on the product page.
When you have selected all the desired products, go to the top right-hand menu bar and click on "My Basket". Here you are able to modify the quantities of items added or delete them completely from the list. If you are satisfied with your selection of products you may proceed to checkout. If you are a registered customer, simply enter your login details. New customers are now able to easily create a customer account.
You will be directed to the Delivery Address page where a delivery address can be selected or a new delivery address added. After clicking on the "Continue" button you are then able to select your preferred method of payment. In the next step, you can choose between shipping companies and opt for a gift box and/or greeting card, if you wish. Once these steps have been completed, you are able to review and subsequently place your order.
An order confirmation email will be sent to your email address displaying the order details. Your order will now be processed as soon as possible.
Product Availability & Stock Levels
We do our best to stock as many products as possible. Products that are in stock are dispatch on the day the order is placed or latest by the day after.
The product page displays the product's delivery status. The products are displayed as being:
- In stock
- Ready for delivery in X days/weeks
- Currently not in stock
- Shipped directly by the manufacturer
When viewing the "My Basket" page, the estimated delivery date will be displayed.
Should delays in delivery occur, a notification email will be sent to your email address.
Additional Delivery Options
At checkout, you have the option of adding a personal greeting card to your order. Choose between various designs, write a personal message and preview the finished version before adding it to your basket.
It is not possible to add a greeting card once the order is completed.
Invoice Not Enclosed
This option is important if you are looking to send a gift box that does not contain the invoice. In such cases, the delivery address can vary from the billing address. The package is then shipped to the delivery address whereas the invoice is sent to the billing address.
When billing and delivery addresses are identical, the gift box and invoice and packaged separately but are both shipped to the same address.
Isothermal Packaging, Fresh Produce Shipping & Shipping by the Manufacturer
To ensure absolute freshness and high quality, heat-sensitive products are dispatched using isothermal packaging. Products that are declared as chilled/frozen/refrigerated goods are automatically shipped in isothermal packaging. This option cannot be deactivated.
The isothermal packaging is composed of extruded polystyrene that is coated in aluminium and has a thickness of 5 mm.
The packaging can be disposed of in plastic waste.
A surcharge of only £ 4.34 is added to the regular delivery costs incurred.
Shipping by the Manufacturer
Some products such as bulky items are shipped directly from the manufacturer. This information will be reflected during the order process under "Delivery Options". Regretfully, no tracking information is available for this kind of delivery as it is dispatched directly from our logistics centre.
Our Customer Service Team is happy to assist with any enquiries that you may have regarding your order.
Shipment of Plants
Shipment of Plants
To ensure the best possible quality, the plants are shipped directly from an Austrian nursery. The plants are carefully packed to ensure that they arrive safely.
All plants are native to Austria and thus only delivered within Austria. A valuable advantage thereof is the short transport distances - this protects the plants and the climate.
Shipping & Delivery
Ensure that the delivery of the plants is accepted during the stated delivery period. If this is not possible, please let us know by adding a note to your order stipulating the desired delivery date. Additional shipment costs are automatically charged when ordering plants only £ 2.66.
The "hedge plants" (Cherry Laurel Caucasica, Cherry Laurel Novita, Portuguese Cherry Laurel Angustifolia, Native Yew) are characterised as pallet goods. These plants will be delivered by a forwarding company that will be in contact with the receiver via telephone regarding the delivery date before delivery.
On Fridays, or on days prior to a public holiday, the "hedge plants" will be shipped on the following working day!
After the delivery
In order for your plants to stay intact after delivery, it is important that the plants are unpacked and placed in the intended location in a timely manner. Be sure to find a space with sufficient shade and water prior to planting.
Further Comments Section
Our "Further Comments" section on the "Order Review" page at checkout is used to compile notes and requests for our warehouse. Unfortunately, we are unable to forward any delivery notes to the selected courier.
Our Customer Service Team does their best to forward these notes to the delivery companies. Regretfully, we cannot guarantee that the notes are received or taken into account by the courier.
Should you require any assistance or would like to modify your order, please contact our Customer Service Team.
Once an order has been placed its status can be viewed in your account. Modifications can only be made to the order if it has not reached the packing process yet.
Awaiting payment: The payment has not reached our account yet. Order modifications can still be made at this stage. A payment reminder is forwarded to your e-mail address on a weekly basis for the period of four weeks. If the payment has not reached our account by the end of this period, the order is deactivated automatically. Should the payment reach our account after this period, the order can be reactivated.
Ready for dispatch: The order has reached our system but has not been processed yet. Modifications can still be made.
Currently being packed: The order is currently being packed or may be on underway to the selected delivery service. Modifications are no longer possible.
Dispatched: The order has been dispatched.
Cancelled: The order has been cancelled.